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Company of the Month: SERVPRO of Roanoke, Montgomery & Pulaski Counties

Monday, March 18, 2019   (0 Comments)
Posted by: Lauren Stride
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In honor of St. Patrick’s Day, the ABRA certified company of the month we are highlighting for March is part of a franchise team that loves their bright green and orange, SERVPRO of Roanoke, Montgomery & Pulaski Counties.  This company is located in Salem, Virginia and first opened its doors back in 1999 by owners, Quinn and Lisa Mongan.  An operation that started out of their own home has now grown into a multi-building operation that contains offices, two separate contents cleaning facilities, an on-site storage, and over 60 employees.  To learn more about how SERVPRO of Roanoke, Montgomery & Pulaski Counties experience working with ABRA, we spoke with Quinn Mongan. 

Could you give us a summary of the services you provide?


·         Fire, Smoke, and Soot

·         Water Removal & Dehumidification

·         Mold Mitigation & Remediation

·         Catastrophic Storm Response

·         Move Outs and Contents Restoration

·         Electronics & Equipment’s

·         Document Drying

·         Full Service – Class A Contractor


·         Biohazard, Crime Scene & Vandalism

·         Air Ducts & HVAC

·         Carpet, Upholstery, Drapes & Blinds

·         Ceilings, Walls, and Hard Floors

·         Deodorization

How did you first become involved in ABRA?

            Mongan first got SERVPRO of Roanoke, Montgomery & Pulaski Counties involved in ABRA back in 2017 when he was interested in learning more about the industry.  His goal was to gain more knowledge on the Bio Recovery Industry that went beyond the trauma and crime-scene cleanups, and more into the environmental disinfections such as outbreak response and advanced decontamination.  After much research, he found that ABRA was the association with the most knowledge on the subject matter and he attended the certification class being held by another SERVPRO franchise in Maryland. 

How has your experience been working with the association thus far?

            Mongan expressed that the knowledge and experience that is available through the connections and network that ABRA has to offer has been a wonderful asset, and also has brought better recognition to the company.  He also found the SteraMist System by TOMI Environmental Solutions through the association which has been a great tool for bringing the company to the next level in Bio Recovery and Remediation jobs.

In your opinion, why should other companies look into joining the association?

            “There are years of experience you can pull from.  From the most basic of trauma cleanups to the most extreme bio-hazard, there are always knowledgeable peers available who are willing to give you advice.”  Mongan expressed there is always more to learn, and the association is a wonderful resource for any company interested in the Bio Recovery field to do just that!



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American Bio Recovery Association
300 New Jersey Avenue NW Suite 900 PMB #9031
Washington, DC 20001
Phone: 888-979-2272

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Our mission

ABRA’s objective is “to achieve and maintain the highest levels of competence among members in the performance of their profession. To teach, instill and require the highest technical, ethical and educational standards.” ABRA certified firms are required to maintain proper insurance, OSHA compliance, Bloodborne Pathogen training records, respirator fit testing, proper handling of biohazardous waste and other laws or requirements in order to maintain good standing with the American Bio-Recovery Association aka ABRA.